Support
Need help with an order, return, or product question?
We want the experience to feel as easy as the product. Start with the quick answers below or reach out directly and our team will help from there.
Contact us
[email protected]
Our support team is available Monday-Friday, 9am-5pm PT.
Shipping Policy
Processing times, delivery windows, and what to expect after checkout.
Refund Policy
Details on return eligibility, refund timing, and process.
Privacy Policy
How we collect, use, and protect your information across the storefront.
Terms of Service
The terms that apply when you browse, shop, or place an order with us.
Quick answers
The questions we hear most often.
If you do not see what you need here, email us and we will point you in the right direction.
When will my order ship?
Most orders are processed within 1–2 business days. As soon as your shipping label is created, we will email tracking details to the address used at checkout.
How do returns work?
Contact our team with your order number and we will walk you through the return process and next steps.
Can I change my address after ordering?
If your order has not shipped yet, contact us as soon as possible and we will do our best to update the address before fulfillment is complete.
What if I have a product or sizing question?
Send us a note anytime. We are happy to help with product guidance, storage questions, or choosing the right compound for your research.