Refund Policy
Straightforward returns and refund support.
We built this policy to feel clear and fair, with enough time to decide whether your PeptideOTC purchase is the right fit.
Last updated March 20, 2026
Return policy
Eligible products can be returned within the return window. Contact our support team to start the process.
Simple return requests
Start with your order number and a quick note to our support team, and we will guide you from there.
Refunds to original payment method
Approved refunds are issued back to the original form of payment once return processing is complete.
1. Return window
We want you to be satisfied with your PeptideOTC order. Eligible products are covered by a return window starting from the delivery date shown by the carrier.
If the product does not meet your expectations during that window, contact us and we will help you begin a return request.
2. What qualifies for a return
To be eligible, the item must have been purchased directly through our storefront and the request must be made within the applicable return window.
Products that are intentionally damaged, heavily altered, or marked final sale may not be eligible. Gift cards are non-refundable.
3. How to start a return
Email [email protected] with your order number and a short note about the issue or reason for the return. Our team will confirm eligibility and provide next steps.
Do not send items back without instructions from our team, as unauthorized returns may be delayed or declined.
4. Refund timing
Once a return is approved and received, or otherwise verified according to the instructions we provided, refunds are typically processed within 5–10 business days to the original payment method.
Original expedited shipping charges, if any, are generally non-refundable unless the return is due to our error.
5. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos if available.
We will review the issue and work with you on the appropriate resolution, which may include a replacement, store credit, or refund depending on the situation.
6. Non-returnable items
Gift cards, final-sale items, and any items specifically marked as non-returnable at checkout are not eligible for return unless required by law.
Need to start a return?
Email us with your order number and we'll guide you through it.
We can help with return eligibility, damaged items, exchanges, and general return questions.